Brigstock House prides in its own Quality Charter which includes the following core values:
DIGNITY Service Users have the right to be treated with respect and dignity. We strongly believe we should treat others the way we want to be treated. The “10 Dignity Challenges” are incorporated in all aspects of our services. Service Users have the right to privacy and matters dealt with in a confidential manner. We have a “Dignity Champion” in each of our Homes and we endeavour for all Staff to be registered as “Dignity Champions”. Their role is to make sure Service Users’ dignity is addressed. We have devised our own dignity tools to audit our service.
SAFEGUARDING We have a duty to keep our Service Users free from abuse. We have an Alerting Manager who deals with any Safeguarding issues. Comprehensive policies and procedures and extensive staff training are in place to ensure Service User’s safeguarding.
AUTONOMY We encourage Service Users to make decisions, exercise their rights and take the lead in their welfare and support plan. They participate in the running of their Home, through House Meetings which is chaired by a Service User, and are free to make choices.
PERSONALISED CARE All Service Users have a personalisedSupport Plan and a Person Centred Plan. Risk Assessments are in place to address their individual needs.
EFFECTIVE COMMUNICATION Many Service Users with Learning Disabilities and Autism have some form of communication or articulation needs. To overcome the communications barriers we use Makaton sign language, observation and expressions of body language, pictorial and widgit symbols. Furthermore, we endeavour to employ Staff who speak and understand the native language of Service Users.
FULFILMENT We all have aspirations and strive to fulfil them. This is acknowledged when the Support Plan or Person Centered Plan is developed with the Service User and the Home will work together with the Service User to pursue their goals.
STAFF TRAINING & DEVELOPMENT Our Staff are fully inducted and continuously trained in implementing our Core Values.